3com V7000 Instrukcja Użytkownika

http://www.3com.com/Part Number 900-0396-01 Rev ACPublished November 2006VCX™ Basic Telephone GuideVCX™ V7000 IP Telephony SolutionSystem Release 7.1

10 ABOUT THIS GUIDE The following documents provide information on products that support this release:Enterprise Management Suite Enterprise Manageme

100 INDEX configurationinterface options 14connecting telephonescaution, RJ-45 versus RJ-11 jacks 91electrical power 90Console Manager Software 21feat

R 101 for VCX User Interface 82changing 83personal speed dials 59phone settingstransferring to another phone 56position, wall-mount bracket 94problems

102 INDEX problems with 97volumecontrolling 35WWait for NCP message 98wall-mount bracket 94Zzone paging 65

1GETTING STARTEDThis chapter provides a general description of your VCX telephone and describes the steps you must complete to use your phone.This ch

12 CHAPTER 1: GETTING STARTED VCX Telephone OverviewYour VCX telephone must be configured to work in an IP network. This means your phone must be assi

Initial Voice Mailbox Setup 13 Initial Voice Mailbox SetupWhen a caller dials your telephone number and you are unable to answer the call, the caller

14 CHAPTER 1: GETTING STARTED Configuration OptionsSimple VCX telephone operations (for example, making a call, transferring a call, and putting a cal

2VCX BASIC TELEPHONES — MODELS 3101 AND 3101SP This chapter describes the buttons, controls, and features on the 3Com® VCX™ Model 3101 and Model 3101

16 CHAPTER 2: VCX BASIC TELEPHONES — MODELS 3101 AND 3101SP Buttons and ControlsFigure 1 shows the buttons and controls on the VCX Model 3101SP Basic

Buttons and Controls 17 2 Message Waiting Indicator (MWI) — When lit, indicates that you have at least one unreviewed message (voice, e-mail, or fax)

18 CHAPTER 2: VCX BASIC TELEPHONES — MODELS 3101 AND 3101SP 5 Message button — Press this button to access your messages through the voice mail system

Access Buttons 19 15 Speaker — Enables you to use the speaker phone feature. Press the Speaker button before you dial the call, when your telephone is

3Com Corporation350 Campus Drive Marlborough, MA 01752-3064Copyright © 2006 3Com Corporation. All rights reserved. No part of this documentation may b

20 CHAPTER 2: VCX BASIC TELEPHONES — MODELS 3101 AND 3101SP The telephone LabelMaker, available through the 3Com web site, enables you to define and p

33105 ATTENDANT CONSOLEThe 3105 Attendant Console enables a receptionist to handle high call volumes efficiently. Although receptionists are the prim

22 CHAPTER 3: 3105 ATTENDANT CONSOLE 3105 Attendant ConsoleThe 3105 Attendant Console has 50 Access buttons and 4 preprogrammed Feature buttons. In ef

3105 Attendant Console 23 Figure 3 3105 Attendant Console1 Transfer button — Enables you to send a call to another telephone. See Transferring a Cal

24 CHAPTER 3: 3105 ATTENDANT CONSOLE 7 Access buttons — If your administrator has mapped an extension to an Access button, a light next to the button

3105 Attendant Console 25 a In the Criteria-base Search section, in the Type of File list box, select All Downloads.b In the Product Category list box

26 CHAPTER 3: 3105 ATTENDANT CONSOLE Table 4 Status Indicator Lights for System Appearance ButtonsIf the light is The line isOff Available for useSt

4BASIC TELEPHONE OPERATIONThis chapter describes how to use the basic telephone functions available on all VCX telephone models and includes the foll

28 CHAPTER 4: BASIC TELEPHONE OPERATION Logging In to Your TelephoneYour administrator assigns an extension (telephone number) and initial password to

Logging In to Your Telephone 29 In this case, use the following steps to log in to your phone:1 Press Program + 5 + 4.For phones without a Program but

CONTENTSABOUT THIS GUIDE Conventions 8Figures 8Related Documentation 9Comments 101 GETTING STARTEDVCX Telephone Overview 12Initial Voice Mailbox Setup

30 CHAPTER 4: BASIC TELEPHONE OPERATION Answering a Call To answer an incoming call, lift the handset. Alternatively, if you are using a 3Com® 3101SP

Making Calls 31 Redialing a Call To redial a number on a 3Com Basic Telephone: Pick up the handset and then press Feature + 401 to dial the most rec

32 CHAPTER 4: BASIC TELEPHONE OPERATION For example, suppose a company has three offices: Phones at the Chicago office use an extension range from 10

Terminating Calls 33 Terminating Calls You can terminate a call (hang up) by replacing the handset. Alternatively, depending on your phone model, you

34 CHAPTER 4: BASIC TELEPHONE OPERATION The list of new messages in the Display Panel depends on the status of each message. A new message can be: Un

Controlling the Volume 35 and 3101SP Basic Telephones have no buttons that can be mapped for speed dialing. System Speed Dial — System speed dial num

36 CHAPTER 4: BASIC TELEPHONE OPERATION You can also use Feature Codes to adjust the volume. Pressing Feature + 102 raises the volume (increases the n

Transferring a Call 37 You can also transfer a call to another subscriber’s voice mail. See Transferring a Call to Another User’s Voice Mail.Unattende

38 CHAPTER 4: BASIC TELEPHONE OPERATION make a single call to the organization and make a series of internal connections with a series of transfers. Y

Mute Ringer 39 Mute Ringer You can prevent the phone’s ringer from ringing by enabling this feature. By default, the phone’s ringer is enabled (featur

4Redialing a Call 31Making External Calls 31Making a Call to a Remote Office 31Using Unique Extensions 31Class of Service Override 32Terminating Calls

40 CHAPTER 4: BASIC TELEPHONE OPERATION If you enable Do Not Disturb while one or more calls are ringing, the pending calls are sent to your call co

5FEATURE CODESThis chapter describes how to use VCX feature codes on a VCX telephone to enhance the operation of your phone. A feature code is a sequ

42 CHAPTER 5: FEATURE CODES Feature Code OverviewSome common telephone features are mapped to buttons (Hold, for example). However, the number of butt

Feature Codes 43 Feature + 446or*446Then, either press Ok or press Feature + 120 to complete the command.Some features require additional information.

44 CHAPTER 5: FEATURE CODES notation <parameter> represents a variable that you must supply, for example, a telephone extension.Table 5 VCX Fe

Feature Codes 45 Conference Call Feature + 430, then <destination>, thenFeature + 430See Setting up a Conference Call.Display Software Version

46 CHAPTER 5: FEATURE CODES Remote Call Forward Feature + 468, then <extension to forward> + #, then <destination> + #Or*468*<extension

Feature Codes 47 Speed Dial — Personal Feature + 601 + nOr*601*n,where n is the speed dial digit (1 through 9) associated with the number you want to

48 CHAPTER 5: FEATURE CODES Volume — Up or Down Feature + 102 to raise the volumeorFeature + 103 to lower the volumeAdjusts the volume setting for the

6 STANDARD FEATURESThis chapter describes the standard VCX telephone features that you can set up and access through the Telephone User Interface (TU

5Creating a Cascaded Conference 54Dropping Conference Recipients 54Camping on a Busy Extension 55Transferring Your Phone Settings to Another Phone 56F

50 CHAPTER 6: STANDARD FEATURES Viewing the Call HistoryYou can use the Call History feature to display your call logs. These are the logs of the 10 m

Viewing the User Directory 51 To exit the Call History display, press the Exit button.Viewing the User DirectoryYou can view a list of users in your

52 CHAPTER 6: STANDARD FEATURES Controlling Caller IDThis section describes how to enable and use Caller ID privacy features. By default, the VCX syst

Setting up a Conference Call 53 Setting up a Conference CallThe conference feature enables you to have up to six parties, including the conference ori

54 CHAPTER 6: STANDARD FEATURES Adding a Recipient toan ExistingConferenceWhile participating in a conference of three to five people, any recipient i

Camping on a Busy Extension 55 To drop conference recipients, follow these steps:1 While on a conference, the conference originator presses the Drop s

56 CHAPTER 6: STANDARD FEATURES To camp on an extension when you transfer a call:1 When you are transferring a call and hear a busy tone, press Featur

Transferring a Call to Another User’s Voice Mail 57 When you forward incoming calls to your voice mailbox: An incoming call rings once on your phone

58 CHAPTER 6: STANDARD FEATURES Alternatively, you can use the following procedure:1 While on a call, press Transfer. 2 Enter the transfer to another

Speed Dialing 59 Personal Speed Dials — With this type of speed dialing, you map a number (internal or external) to a feature code value using the V

6VCX User Interface Overview 82Enabling Call Forwarding 86Configuring a Call Coverage Point 87 Logging Out 88A TELEPHONE INSTALLATION AND MAINTENANCEC

60 CHAPTER 6: STANDARD FEATURES To configure a speed dial number using the Program button and the Speed Dial menu:1 Press the Program button. The Main

Speed Dialing 61 To change or delete a previously configured speed dial number:1 Press the Program button. The Main menu appears.2 Press [3] to access

62 CHAPTER 6: STANDARD FEATURES You can also use the following method to dial a speed dial number on any VCX phone:1 Press the Program button. The Dis

Call Forwarding 63 Call Forwarding This section describes how to enable and use call forwarding features set up through the Telephone User Interface (

64 CHAPTER 6: STANDARD FEATURES Call Forward BusyLineTo forward your calls to another extension when all your lines are busy:1 Press Feature + 467.2 U

Paging 65 To park a call:1 While you are on a call, press the Call Park button or press Feature + 444. The Display Panel shows a default Call Park ext

66 CHAPTER 6: STANDARD FEATURES You cannot camp on a page group extension. A page cannot be bridged.If you are sending or receiving a page, you can

Call Pickup 67 Directed Call Pickup To answer a call that is ringing on a specific user’s telephone:1 Pick up your handset.2 Press Feature + 455. The

68 CHAPTER 6: STANDARD FEATURES call pickup or group call pick up to answer a call that is ringing at another group member's telephone. Speed Di

Silent Monitor and Barge In 69 Note the following Silent Monitor and Barge In feature conditions and restrictions: Multiple supervisors cannot monito

ABOUT THIS GUIDE This guide describes how to set up and use 3Com® VCX™ telephones and consoles.This guide is for users of the following VCX hardware

70 CHAPTER 6: STANDARD FEATURES *425*<extension> For <extension>, you can either enter the phone extension of the agent, press a speed dia

Remote Call Forward 71 monitored. If the call is reconnected (for a park timeout, for example), blocking is disabled and the call can be monitored. B

72 CHAPTER 6: STANDARD FEATURES To remotely enable a phone to forward calls to another extension:1 Pick up the handset.2 Press Feature + 468. The Disp

Hunt Groups 73 A call center is a general term that refers to any system that accepts incoming calls to a site, ensures that those calls are sent to t

74 CHAPTER 6: STANDARD FEATURES The type of hunt group to which you belong. The hunt group type determines the ringing pattern followed by incoming

Hunt Groups 75 not answer, the call is routed to member D’s extension, and so on until the total timeout value for the group is reached (see the discu

76 CHAPTER 6: STANDARD FEATURES Hunt Group calls routed to a call coverage point always go to the point configured for the Hunt Group, not to the poin

Hunt Groups 77 The Display Panel indicates that your hunt group login status has changed.Alternatively, you can combine steps 1 and 2 by entering the

78 CHAPTER 6: STANDARD FEATURES After reaching an Auto Attendant, a caller can enter a hunt group extension and be transferred to a Hunt Group. Int

Emergency Phone Number Dialing Service 79 hunt group list (same effect as pressing Feature + 972) to display the hunt group list.You can also use the

8 ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide.Figures This guide provides figures and screen

80 CHAPTER 6: STANDARD FEATURES

7 USING THE VCX USER INTERFACEThis chapter describes how to access the VCX User Interface application. It also provides a description of the options

82 CHAPTER 7: USING THE VCX USER INTERFACE Accessing the VCX User InterfaceYou can use the VCX User Interface to access and manage advanced VCX telep

VCX User Interface Overview 83 Each option (except Log Out) is associated with a set of tabbed pages shown on the right side of the window. When you s

84 CHAPTER 7: USING THE VCX USER INTERFACE Bridge Permissions — This feature is not supported on Basic 3101 phones. Bridged Phones — This feature

VCX User Interface Overview 85 You can silence the ringer and only allow the phone to flash by selecting Ringer Disabled in the Ring Tone drop down li

86 CHAPTER 7: USING THE VCX USER INTERFACE Enabling Call ForwardingThis section describes how to enable and use call forwarding features set up throug

Configuring a Call Coverage Point 87 You can configure the Call Forward, Fall Back to Coverage feature through the VCX User Interface only. This featu

88 CHAPTER 7: USING THE VCX USER INTERFACE Forwarding Fall Back option must be disabled if the Send to Number or No Coverage option is selected. A te

ATELEPHONE INSTALLATION AND MAINTENANCEThis chapter covers these topics: Connecting the Telephone Attaching and Adjusting the Articulating Support

Related Documentation 9 Related DocumentationThese 3Com documents contain additional information about the products in this release that are a part of

90 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Connecting the TelephoneAlthough the connector layout varies between telephones, all VCX telepho

Attaching and Adjusting the Articulating Support Bracket 91 CAUTION: The VCX system operates over the LAN, not through traditional telephone wiring. Y

92 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Figure 5 Attaching the Support BracketFigure 6 Adjusting the Support Bracket123To attach the

Attaching and Adjusting the Fixed Support Bracket 93 Figure 7 Wall Mounting a 3102 TelephoneAttaching and Adjusting the Fixed Support BracketThe fix

94 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Figure 8 Low-Profile and High-Profile Desktop PositionsWall-Mount Position To mount an VCX 210

Attaching and Adjusting the Fixed Support Bracket 95 Figure 10 shows an VCX 2102 Telephone in the wall-mount position. Safe wall mounting requires 3/4

96 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Opening the 3105 Attendant Console Label CoverFor instructions on how to create and print labels

Cleaning Your Telephone 97 Cleaning Your TelephoneAlways unplug your telephone from the power source and from the network before you clean it. Use a s

98 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE On my VCX Business Telephone, I added a One-Touch speed dial, but the telephone does not dial th

INDEXNumbers3101 Basic Telephonefigure and features 16line status lights 20programmable access buttons 193105 Attendant Console 21creating labels 24f